TRAINING MATERIALS

Certain training materials are available in Spanish. Look for the Supports multiple languages icon and select your preferred language as Spanish from the top menu to view translated versions.

Participant/Legal Guardian

Web Portal Navigation 🌐
Web Portal Activation
Understanding Time Entry Tools
Approving & Rejecting Time 🌐
Reading the Legend 🌐
Reports and Documents 🌐
Resetting Your Password 🌐
Changing Roles

Recorded Webinars

Member and Legal Representative Webinar
Caregiver Webinar

Community Support Worker (CSW)

Web Portal Navigation 🌐
Web Portal Activation
Understanding Time Entry Tools
Time & Mileage Entry 🌐
Video: Time & Mileage Entry
Viewing Time & Mileage 🌐
Video: Viewing Time & Mileage
Reading the Legend 🌐
Deleting Time
Shift Correction 🌐
Suspended Shifts
Changing Roles
Resetting Your Password 🌐

Support Brokers

Web Portal Navigation 🌐
Web Portal Activation
Time & Mileage Entry 🌐
Video: Time & Mileage Entry
Viewing Time & Mileage 🌐
Video: Viewing Time & Mileage
Reading the Legend 🌐
Deleting Time
Shift Correction 🌐
Suspended Shifts
Understanding Time Entry Tools
Changing Roles
Resetting Your Password 🌐
Agency Admin Guide

Multi-Factor Authentication (MFA)

MFA Overview 🌐
Video: MFA Overview 🌐
Setup Text/SMS
Setup Email OTP
Downloading an Authenticator App 🌐
Setup Authenticator App
Change Default Authenticator in DirectMyCare
Setup Backup Auth Options in DirectMyCare

Payroll

ADP Registration 🌐
Navigating ADP 🌐

Additional Materials

Secure Email Instructions 🌐

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