Community Support Worker (CSW)

Web Portal Navigation 🌐
Web Portal Activation
Understanding Time Entry Tools
Time & Mileage Entry 🌐
Video: Time & Mileage Entry
Viewing Time & Mileage 🌐
Video: Viewing Time & Mileage
Reading the Legend 🌐
Deleting Time
Shift Correction 🌐
Suspended Shifts
Changing Roles
Resetting Your Password 🌐

Participant/Legal Guardian

Web Portal Navigation 🌐
Web Portal Activation
Understanding Time Entry Tools
Approving & Rejecting Time 🌐
Reading the Legend 🌐
Reports and Documents 🌐
Resetting Your Password 🌐
Changing Roles

Support Brokers

Web Portal Navigation 🌐
Web Portal Activation
Time & Mileage Entry 🌐
Video: Time & Mileage Entry
Viewing Time & Mileage 🌐
Video: Viewing Time & Mileage
Reading the Legend 🌐
Deleting Time
Shift Correction 🌐
Suspended Shifts
Understanding Time Entry Tools
Changing Roles
Resetting Your Password 🌐
Agency Admin Guide

Multi-Factor Authentication (MFA)

MFA Overview 🌐
Video: MFA Overview 🌐
Setup Text/SMS
Setup Email OTP
Downloading an Authenticator App 🌐
Setup Authenticator App
Change Default Authenticator in DirectMyCare
Setup Backup Auth Options in DirectMyCare

Payroll

ADP Registration 🌐
Navigating ADP 🌐

Additional Materials

Secure Email Instructions 🌐

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